Return and Refund Policy

Tearfund's Useful Gifts cards represent a donation to Tearfund Australia and we do not offer return and refund if you change your mind.

In the unlikely event your Useful Gifts card(s) arrive damaged or get lost in the mail, we’d be happy to arrange a replacement for you. This applies to printed and electronic card types. To arrange a replacement, or for any other queries about your order, please contact our team on 1800 244 986 or email [email protected]

To help us resolve your issue quickly, please have your order details on hand or forward your order confirmation email to us with a brief description of the problem. We will endeavour to dispatch your replacement order as soon as possible.

Please see our Delivery Information for standard delivery times.

If you would like to provide feedback or lodge a complaint you can find information about how to do so here.